Guest Services

Click here for Security information at Palm Beach Outlets.

At Palm Beach Outlets, we offer an array of amenities and services to provide you with the best shopping experience possible.

Customer Service Sponsored by Good Samaritan Medical Center
Customer Service is located in the Food Court. Customer Service provides customers with store information, directions to the mall, information regarding upcoming promotions and other requested services.

Directions, Maps and Information
Contact Customer Service at 561.515.4400 for directions and/or maps. Tri-Rail and Bus Schedules are all available at Customer Service for customer convenience.

Park and Ride is allowed on site.

Employment Opportunities
A list of employment opportunities is available at Customer Service. In addition, job listings are posted on our Jobs Page ».

Lost and Found
Any lost and found items are logged in at Customer Service locate in the Food Court. To contact Lost and Found, please call 561.515.4400.

Package Assistance and Escorts
For your convenience, we offer package assistance and escorts. See Customer Service in the Food Court or call 561.515.4400.

Public Restrooms
Public restrooms are located in the Food Court and by Saks Fifth Avenue OFF 5TH.

Strollers can be rented for mall use only through an automated stroller set-up located near Saks Fifth Avenue OFF 5th and Tilly's.

Bike Racks
For customer convenience, bike racks are located by GAP Factory Store, Rackroom Shoes, Nike Factory Store and Tommy Hilfiger Company Store.

Taxi Service
Please see Customer Service to request taxi service.

Wheelchair Rentals
Complimentary wheelchairs courtesy of

Available at Customer Service in the Food Court.

Palm Beach Visitors Center
Stop-in and learn about some of Palm Beach’s diverse dining and shopping, events and attractions, rich history and heritage, and noteworthy accommodations.

24 Hour Security
Security assistance is available 24 hours a day, 7 days a week for customers and employees. Call the security phone line at 561.515.4400.

Electric Vehicle Charging Stations
Electric Vehicle Charging Stations are located near the Tommy Hilfiger Company Store and Nike Factory Store.
For charging station locations, visit

Currency Exchange
Florida Currency Exchange is NOW OPEN in our Food Pavilion at the Customer Service desk!

Florida Currency Exchange has built a reputation based around beating local rates within 100 miles and outstanding customer service. FCE owns and operates 6 branches in various international hot spots across Florida and has been chosen to manage another location in Naples. FCE operates 3 branches in Texas and plans to open 1 additional branch before year end. Each branch provides the community with a full-service foreign exchange desk offering more than 80 currencies for exchange beating local competitors within 100 miles, while keeping many foreign currencies in stock for immediate availability to travelers.

Palm Beach Outlets is the perfect one-stop shopping destination. Save up to 70% off at over 100 outlet stores. Conveniently located right off Interstate 95 its ideal for locals and tourists visiting West Palm. The branch shares the customer service desk located inside the Food Pavilion, creating easy access and visibility for those walking the mall. FCE is excited to bring a quality; customer focused foreign currency exchange option to this area.

FCE is located at 1751 Palm Beach Lakes Blvd, West Palm Beach, FL 33401 at the customer service desk inside the food pavilion. Please feel free to call us at our branch location 561.697.4444, our toll free phone number 888.975.6009 or visit us online at or